Complaints Procedure

In order to improve our service, we welcome comments and suggestions on the way our surgery is run. If you have a complaint about any aspect of the practice, whether it relates to your treatment or service you have received from any of the staff, please let us know. We operate a practice-based complaints procedure as part of the NHS system for dealing with complaints. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let the practice manager or one of the doctors know as soon as possible. All complaints are taken seriously and investigated thoroughly.

We are always interested to hear from patients if they have any suggestions as to how our service could be improved in any way.

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